Servicing Explained.

Servicing Explained

Mercedes-Benz Retailer servicing combines unrivalled technical expertise with exceptional customer care, outstanding value, and complete peace of mind.

The very best care for your car.

Depending on the age or mileage of your Mercedes-Benz, your Retailer will carry out an ‘A’ or a more comprehensive ‘B’ service. Either way, they’ll only change parts when they’re scheduled for replacement and will always give you written confirmation of the work carried out.

What's included in your service?

When our expert technicians inspect your vehicle, they provide you with a personalised film outlining your visual health check and the work required. This is otherwise known as StarView and rest reassured no work will be carried out without your approval. 
Once approved, you will receive a quotation for a service made up of two parts: Routine Maintenance and Recommended Additional Items. Routine Maintenance includes a full inspection plus those items needed at every service such as oil/filter change. A more thorough ‘B’ service will also involve elements such as a brake test and headlamp alignment. 
Recommended Additional Items ensure your car operates to an optimum level and are determined by your vehicle’s age and mileage. You need these items in order to follow our Mercedes-Benz service schedule. 

Digital Service Report.

With our Digital Service Report, your vehicle's service history is always available online, and can be securely accessed through any of our Retailers. So you'll never have to worry about losing your paper copy.

Up to 30 years free Roadside Assistance. 

If your Mercedes-Benz was manufactured from October 1998 onwards, you'll get free renewal of your Roadside Assistance every time the car is serviced at a Mercedes-Benz Retailer. This continues for up to 30 years, giving you decades of driving confidence.

You will also benefit from:
Pre-service Check

Pre-service check
When you drop-off or we collect your car we'll check out any problems you may have noticed. 

Trained technicians

Mercedes-Benz trained technicians
Comprehensive training keeps our technicians up-to-date with the skills they need to work on your car.

Free Service Measure Updates

Free service measure updates
If Mercedes-Benz has introduced updates to your car, your Retailer will implement them free of charge.

GenuineParts

Mercedes-Benz GenuineParts
Mercedes-Benz GenuineParts come with a two year European-wide warranty and offer the highest levels of vehicle performance and safety. 

Roadside Assistance

Complimentary Roadside Assistance
When your Mercedes-Benz Retailer completes your service to our manufacturer's guidelines, we'll renew your free Roadside Assistance cover until the next service is due.

Service Record

Up-to-date Mercedes-Benz service record
Maintaining your Mercedes-Benz Retailer service record may mean a better price when you come to sell or trade in your car. 

Car Clean

Mercedes-Benz car clean
After its service, your Mercedes-Benz will be given a thorough clean inside and out. 

Industry Code

Motor Industry Code of Practice for service and repair
Every Mercedes-Benz Retailer works to this code of practice, ensuring fair services and transparent costs.

Customer care

Customer care
We regularly assess our Retailers through customer satisfaction surveys, helping us to provide a genuinely first class experience.